LIFETIME WARRANTY
At Kurtef, we stand by the quality and craftsmanship of our jewelry with a robust Lifetime Warranty designed to ensure your complete satisfaction. Our commitment to excellence is reflected in every piece we create, and our warranty promises to safeguard your investment for years to come.
What Our Lifetime Warranty Covers
From the moment you receive your Kurtef jewelry, our Lifetime Warranty is there to protect you against any rare manufacturing defects that may arise. Our expert artisans meticulously inspect each piece before it leaves our studio, but should any issue emerge related to craftsmanship, we are here to address it promptly and at no additional cost to you.
Understanding Coverage
Craftsmanship and Material Defects: Our warranty covers defects in materials and workmanship. If a manufacturing flaw is identified, we will repair or replace your jewelry to restore its original beauty.
Resizing and Adjustments: We offer complimentary resizing for your jewelry within the first 60 days of purchase. After this period, resizing and any necessary adjustments can be made by our skilled team, ensuring your piece continues to fit perfectly and maintain its integrity.
Stone and Setting Security: While we are confident in the security of our settings, should any issues arise that are attributed to manufacturing faults, we will take care of the necessary repairs or replacements. This ensures that your gemstone remains securely set.
What’s Not Covered
Our warranty does not extend to damage resulting from everyday wear and tear, such as scratches, dents, or misshapen bands. We also do not cover the replacement or repair of lost or chipped stones, as these are considered beyond the scope of manufacturing faults. For the protection of your focal stone against loss or damage, we highly recommend obtaining personal insurance.
Service and Maintenance
To ensure your jewelry remains in optimal condition, we encourage you to bring it to us for regular servicing. Annual inspections by our team help maintain the piece's luster and check for any wear that may need attention. We’ll clean, polish, and perform any necessary adjustments to keep your Kurtef jewelry looking stunning.
Handling Third-Party Interventions
Please note that any work performed by third-party jewelers, including repairs or resizing, can void our warranty. To maintain your warranty coverage, we recommend having all maintenance and repairs done through our team.
Initiating a Claim
If you need to make a warranty claim, simply contact us through our website or visit our Brookvale studio. We’ll guide you through the process to ensure your piece receives the attention it needs.
Protecting Your Investment
While our Lifetime Warranty covers many aspects of your Kurtef jewelry, we strongly advise obtaining independent insurance. This extra layer of protection will cover scenarios outside our warranty, such as theft or accidental damage.
At Kurtef, our Lifetime Warranty reflects our dedication to providing you with exceptional quality and peace of mind. We are honored to be part of your journey and look forward to supporting you throughout the lifetime of your treasured jewelry.